We’ve done our best to answer the questions our customers ask us the most. Can’t find the answer you’re looking for? Feel free to send us a private message, and we’ll do our best to demystify your query.

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[accordion action="new accordion" title="I’ve placed my order. When will it be shipped?"]Great! As soon as we’ve received your order, we’ll get it packaged and shipped your way within 24 hours. Once your Wilkii Planner is on its way, you’ll receive an automatic email with your tracking information.[accordion action="end accordion"]

[accordion action="new accordion" title=" How long will it take for my Wilkii Planner to arrive?"]This depends on your location and its customs processes. Below is some more information on Via Standard Shipping:

• USA: 3-5 Business Days

• Canada: 3-10 Business Days

• Europe: 2-10 Business Days

• Other parts of the world: 10-25 Business Days[accordion action="end accordion"]

[accordion action="new accordion" title="It’s been 24 hours, but I still haven’t received my tracking information. Why?]Please note certain orders can take up to 3 business days to be dispatched. Please allow 2-3 business days before you receive your shipping confirmation and tracking information. You will definitely get it – don’t worry. If you have any other questions regarding your tracking information, feel free to submit a request to our team below, or, visit our shipping information page to learn more.

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[accordion action="new accordion" title="How does your return policy work?"]You are welcome to return your postmarked product within 15 days of receipt for a full refund. All we ask is that you cover the shipping costs. We also ask that the journal be returned in its original, re-sellable condition. After all, nobody can make use of a filled-in Wilkii journal! As soon as we receive the planner back, we’ll process your refund in full and notify you via email.

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[accordion action="new accordion" title="I received my Wilkii Planner, but it’s damaged. What do I do?" ] Don’t panic – send an email ASAP to Hello@WilkiiPlanner.com. Include your name and order number, and we’ll rectify the situation right away!

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[accordion action="new accordion" title="I don’t live in the USA, Canada, or Europe. Can I still order a Wilkii Planner?"]Absolutely! We ship worldwide. Please just be aware of the fact that your order will take a little longer to arrive, 10-25 business days depending on your location.

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[accordion action="new accordion" title="Does my order cover customs, duties taxes, and VAT?"]Unfortunately, not. Wilkii Planner is not responsible for any import duties, custom or brokerage fees, or any other charges issued by your local government. You must cover these costs upon receipt of your package.

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